Privacy Notice

Last Updated: 10-02-2025

Version: 1.0

At Schema Therapy Systems, we are committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Notice explains what personal information we collect, why we collect it, how we use it and the rights you have over your information.

Who We Are

Schema Therapy Systems provides professional education and training in Schema Therapy and related psychological approaches for healthcare professionals and other eligible delegates.

For the purposes of UK data protection legislation, Schema Therapy Systems is the Data Controller for the personal information collected through this website and our training services.

If you have any questions about this Privacy Notice or how we use your information, please contact us using the details on our Contact page.

What Information We Collect

Depending on how you interact with us, we may collect:

Your name
Email address
Telephone number
Professional title and organisation
Professional registration details (where relevant)
Billing and payment information
Course booking information
Attendance records
Certificate and CPD information
Communications you send to us
Accessibility or reasonable adjustment requests (where voluntarily provided)
Website usage information through cookies (see our Cookie Policy)

We only collect information that is relevant to providing our services.

How We Collect Your Information

We collect personal information when you:

complete a booking form;
contact us by email or through our website;
register for a training course or event;
subscribe to receive updates;
request information about our services; or
interact with our website.

Why We Use Your Information

We use your information to:

administer course bookings;
communicate with delegates;
process payments;
issue attendance certificates and CPD documentation;
respond to enquiries;
provide customer support;
comply with legal and regulatory obligations;
improve our training services and website.

Where you have given consent, we may also send information about future training opportunities. You may unsubscribe from these communications at any time.

ISST Training

Some courses contribute towards certification with the International Society of Schema Therapy (ISST).

Where appropriate, we may collect information necessary to administer training and certification requirements.

It remains the responsibility of each participant to ensure they meet ISST eligibility requirements before enrolling.

Online Training

Where training is delivered online, we may use secure videoconferencing platforms such as Zoom or Microsoft Teams.

Participants will be informed in advance if a session is recorded.

Recordings, where made, will only be used for the purpose stated at the time and will not be shared without an appropriate lawful basis.

Artificial Intelligence (AI)

Schema Therapy Systems may use AI-assisted tools to support administrative tasks, such as drafting correspondence or summarising meeting notes.

AI systems are not used to make automated decisions about delegates.

We do not knowingly enter identifiable client or patient information into AI systems without an appropriate lawful basis and, where required, consent.

Who We Share Your Information With

We only share information where necessary, including with:

payment providers;
secure IT and website hosting providers;
email service providers;
professional advisers where legally required; or
regulatory bodies where required by law.

We do not sell or rent your personal information to third parties.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting and regulatory obligations.

Retention periods vary depending on the type of information held.

Your Rights

Under UK GDPR you have the right to:

request access to your personal information;
request correction of inaccurate information;
request erasure of information where appropriate;
request restriction of processing;
object to certain types of processing;
request transfer of your information where applicable; and
withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Please see our Cookie Policy for further information.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legislation or our services.

The latest version will always be published on this website.

Contact Us

If you have any questions about this Privacy Notice or how we use your information, please contact us via the contact details provided on this website.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

For further information, visit the ICO website.